“Unmanaged conflict is the largest reducible cost in organizations today,
and the least recognized.“ — Daniel Dana
Unmanaged conflict is also one of the greatest barriers to the success of diversity and inclusion initiatives.
Our expertise is creating conflict competent organizational cultures that move beyond simple awareness of unconscious bias and good intentions. We help organizations leverage conflict and difficult conversations to build inclusive cultures.
Unconscious bias, personality conflicts, stress, workloads and differing values - unavoidable in the workplace, are the leading causes of interpersonal conflicts within organizations. Studies show that 90% of employees have experienced a workplace conflict. The average manager spends up to 20% of their time managing conflict. Left unchecked or poorly managed, conflict leads to -
- Lost Time/Productivity
- Increased Absenteeism
- Increased Employee Turnover
- Loss of Innovation
- Lowered Morale
- Damaged Reputation
Unmanaged conflict costs. The good news is that studies* show that it is "the largest reducible cost in organizations today."
Our expertise is creating conflict competent organizational cultures that move beyond simple awareness of unconscious bias and good intentions.
We offer -
- Diversity & Inclusion Advisory Services
- Facilitation Services for Diversity Related Employee Discussions
- Signature Talks on the Leveraging Conflict for Inclusion and Team Building
- Conflict Competence and 'Managing Diffficult Conversation' Coaching & Training for Leaders, Managers and Employees
- Conflict Coaching for Diversity & Inclusion Professionals
- Conflict Management System Development
Find out more about our Conflict Coaching and Training Services by contacting us here.
Video - Cornell University School of Industrial and Labor Relations, Conflict Resolution : Past, Present and Future
Wokie Nwabueze speaks on Organizational Conflict Management Systems at 32:52.
*CPP Global Human Capital Report, 2008